Shuttle & Smash
Support — Logistics

Shipping.

Every frame is strung, rested, and boxed before it moves. Here is exactly how fast it leaves the bench and what it costs to reach you.

Free shipping · orders over $75Returns & play test →
Rates

Methods & timing.

DestinationMethodCostDelivery
US · StandardUSPS Ground AdvantageFree over $75 · $6 under3–5 business days
US · ExpeditedUPS 2-Day Air$182 business days
CanadaTracked international$226–10 business days
Rest of worldTracked international$3410–18 business days
Order cut-off 2pm PTTracking on dispatchCarriers USPS / UPS

Handling

How a racket is packed.

In every parcel
  • Racket in a full-length thermal cover
  • Frame cradled in a rigid inner sleeve
  • Tension log + care card enclosed
  • Tracking number emailed at dispatch
How it ships
  • Strung to order, then rested 24 hours
  • Frames double-boxed against clashes
  • Carbon-neutral label on every order
  • Signature required over $200

Next-day dispatchIn-stock frames
Free over $75US orders
Fully trackedEvery parcel
Strung in-houseRested 24h

Questions

Shipping FAQ.

Do you ship internationally?

Yes — tracked international to most countries. Any duties or import taxes at the destination are the buyer's responsibility and are not collected at checkout.

When does my order leave the bench?

In-stock frames dispatch the next business day. Strung-to-order frames are strung to your chosen tension and rested a full 24 hours before they ship.

Can I track my parcel?

Every order ships tracked. The tracking number is emailed the moment the label prints, and again if the carrier scans a delivery exception.

Do you deliver to PO boxes?

USPS Ground Advantage delivers to PO boxes. UPS 2-Day Air needs a physical street address.